Navigating Access to Work with neurobox: Step by Step Guide to Applying

Applications for Access to Work can be made online or by phone.

There are slightly different routes depending on what you need:

1. Practical workplace support (specialist equipment, Assistive technology, Training, coaching, travel and workplace adaptations)
2. Mental health support –  a separate route with its own application process – find out more about eligibility and how to apply.
3. Communication support at a job interview  – a separate, faster-track route.

There is also an Access to Work helpline available 9am – 5pm during the week.

Telephone 0800 121 7479. Alternatively, if you cannot hear or speak on the phone you can call  Relay UK on 18001 then 0800 121 7479.

Before applying it is recommended to have available:

• Your contact details.
• Workplace address and postcode.
• National Insurance number (if applicable).
• Details about how your condition affects your work.
• Information about support you think would help.
• A workplace contact if you’re employed – your work will not be contacted without gaining your permission to do so.
• If you’re self-employed, you’ll also need your UTR number.

2. Talk to an Advisor

Following your application, an Access to Work adviser will usually contact you, usually within 5 days.

The discussion will focus on:

• Your role and responsibilities.
• The barriers you experience.
• The impact those barriers have on your performance.
• Potential solutions and support options.

In some cases, with your permission they may speak to your employer.

A workplace needs assessment might be recommended.

Tip: Be specific. Vague descriptions slow things down. It helps to describe concrete examples such as ‘I can’t take phone calls for more than 10 minutes without needing a break because of …’

You can only claim after the cost has been incurred. For example, after the journey, after the invoice is issued, after the coaching session has taken place.

Tip: Keep proof. You’ll need receipts or invoices for whatever you’re claiming.

If you’re using us, we’re able to help you with the paperwork. neurohub, our adjustment management platform can provide pre-completed claims forms for your order, so you’re not starting the claim from scratch.

1. Claim online or by post.
   • Online claims now go through the UK One Login system (introduced late 2025), which is shared across multiple government services, not just Access to Work.
   • If it’s your first time using GOV.UK One Login, you’ll need to verify your identity – If you are unable to verify online, the helpline can advise on the postal route.

Once your claim has been submitted, Access to Work will process it and, where approved, arrange payment.

7. Renewing your Support

Access to Work should contact you around 12 weeks before your award ends. You can apply to renew online or by phone from that point.

If you’ve used us – you’ll also get notified by neurohub of any upcoming renewals.

Your needs may also change before your award ends. Your role might change, new technology might be introduced, or an adjustment that worked initially may no longer be the right solution. If this is the case you can request a review to your current award.

Access to Work Doesn’t Have to be a Journey You Navigate Alone

At neurobox, we can support you beyond the initial recommendation, helping coordinate your Access to Work support and making it easier to manage as your role, needs and workplace change.

From assessment and recommendations through to equipment, assistive technology, coaching, training and ongoing adjustment management, we bring the different parts of your support together through one trusted partner.

With neurobox and neurohub, you have one place to coordinate your adjustments, track your support and keep your Access to Work journey moving forward.

Because getting the right adjustment is only the beginning. We help make sure it works for you.

Speak to the team and arrange your support today.