Customer Care & Technical Support

We’re dedicated to making your entire experience seamless and stress-free, so you can rely on us.

Our team can deliver advice and guidance over the phone, via email, and through live chat.

We provide you with software licences and provide guidance on specification requirements*. We can also liaise with publishers surrounding any security questions they may have.

This way, you can start using the equipment straight away, enabling you to make the changes you need in your workplace. We support end-users and liaise with stakeholders, such as Health & Safety and IT staff, to ensure the smooth running of your adjustments.

If you have issues with your technology or equipment, we pride ourselves on our troubleshooting capabilities and always strive to resolve any technical issues internally.

We offer two years of free technical support for all assistive technology purchased through us for Access to Work and corporate clients.

*Usually, the organisation’s IT team will be required to install the software and handle admin permissions

FAQs

How are remote sessions delivered?

Remote sessions are delivered on a one-to-one basis, normally via Microsoft Teams or Zoom. Your trainer will agree on your preferred platform beforehand and will send you a link once the appointment is confirmed.   

Training should take place in a quiet, distraction-free environment. You will normally be expected to have your camera switched on during the training unless one is not available. 

Your coach/trainer will ask you to share your screen as you will be learning the software by using it throughout the session as you would in a face-to-face setting.

You can expect the same level of support in a remote session as you would receive face-to-face in most cases, but if you have any concerns it is always worth speaking to your trainer or coach.

I need to reinstall Dragon, but it is saying I have reached my activation limit. How do I fix it?

The Dragon software has a 5 x download limit. However, it is common for this to be reached. You will need to contact Nuance support and ask them to reset your downloads. Their contact number is 44 (0)20 3027 4217. You will also need your serial number when contacting them.

Can you supply all the recommendations?

Yes, we’re able to supply all your recommendations. We also price match!

Let's talk

If you need any support, get in touch with the team today - we're always happy to help!
Phone 01223 608491