Frequently Asked Questions - All the Answers You Need

The Dragon software has a 5 x download limit. However, it is common for this to be reached. You will need to contact Nuance support and ask them to reset your downloads. Their contact number is 44 (0)20 3027 4217. You will also need your serial number when contacting them.

How to Activate R&W – Read&Write For Windows Sign In And Activation FAQs (texthelp.com)

Yes, we’re able to supply all your recommendations. We also price match!

Remote delivery allows for greater flexibility, convenience and shorter waiting time as we’re able to appoint you any of our UK based trainers/coaches. With remote training you can also choose to have sessions by the hour, offering you the ability to take things at a more comfortable pace. You do not need specialist skills to access remote sessions but if you do require assistance your trainer or coach will guide you through the process.

Remote sessions are delivered on a one-to-one basis, normally via Microsoft Teams or Zoom. Your trainer will agree on your preferred platform beforehand and will send you a link once the appointment is confirmed.   

Training should take place in a quiet, distraction-free environment. You will normally be expected to have your camera switched on during the training unless one is not available. 

Your coach/trainer will ask you to share your screen as you will be learning the software by using it throughout the session as you would in a face-to-face setting.

You can expect the same level of support in a remote session as you would receive face-to-face in most cases, but if you have any concerns it is always worth speaking to your trainer or coach.

Assistive technology training teaches you how to use your access to work software. Trainers will usually spend some time, finding out how you work and what you need so that they can understand which features will be of benefit and ensure that what they cover is relevant to your individual needs.

Even if your report recommends face to face, there is no restriction on having online training if it is preferred. 

Training and coaching are usually delivered separately. Some of our coaches also train assistive technology and vice versa. If necessary eg. when there is limited availability which may delay your support, your coach may also deliver your AT training however, they will only do so if they have the appropriate experience. This will usually be discussed with you beforehand.

If you already use a computer for general admin tasks and can use the internet, you will already have the skills you need to access a remote session. But, if you are unsure and would like some support with this our trainers and coaches are happy to guide you through the process.

We have a range of payment options available :

-Upfront payment via Card order BACS

– Payment via purchase order

– Payment via Pro-Forma invoice (we supply the pro-forma and the you sends this document to DWP)

We don’t have an online booking portal.
Once you’ve process your order we’ll allocate you a trainer or coach. The trainer or coach will contact you directly to book the session(s).